There is no reply bot. Write to support@vesperpsych.com and someone here reads it. Support hours are Monday through Friday, 9:00 to 18:00 Mountain Time.
When something is stopping you from finishing a case, this is what to expect.
Within one business day. Support docs and email, with sample cases you can open to see how something is meant to work.
Within one business hour. Priority queue, live chat, and a guided session when you start.
Within 30 minutes. A named contact with a direct line, an implementation manager, and annual training.
These are targets for issues that block your work. Questions that are not blocking are answered in order, usually the same day.
Two things answer most questions. The install questions on the Pricing page cover trials, licenses, and what happens to your case files. How It Works walks through each step of an evaluation with the screen you use.
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